At Brackenheath Briticent, we are passionate about having the right people around us.

We are always looking for dynamic, ambitious and motivated people to join our successful team.

If you feel you have something to offer and are looking for a challenging yet rewarding career, please send your CV and a covering letter to

Position: Technical Customer Services Engineer
Benefits: Competitive salary, Private pension, Annual uncapped bonus as part of profit share scheme
The Role:
We have an opportunity for a passionate and hardworking Customer Services Engineer to join our business, this person will need to be a driven, have the ability to manage multiple projects, a keen eye for details and knowledge of product testing.
  • Answering and resolving customer queries on the technical helpline, including fault finding over the telephone.
  • Logging and resolving customer technical / product complaints, recording actions and outcome.
  • Investigating product problems and report findings in ways understood by technical and non-technical customers (both internal and external)
  • Providing technical support to internal sales teams and external sales force.
  • Liaising with factories and suppliers to collate all product information with the aim of:
    • Writing product data sheets and updating templates.
    • Writing of product instructions.
    • Creating product labels
    • Requesting test certificates
  • Managing the technical databases and records. Technical development of new products, including:
    • Assessing products meet a pre agreed product specification.
      • The product spec will be agreed with GM and new products team
    • Ensuring they comply with the relevant directive and their standards.
      • This will be determined from checking certificates supplied by the factory
  • Assist with packaging design, including labels.
  • Updating technical databases and records with latest copies of certification.
  • Goods inwards inspections, determining product to be inspected and recording outcome in line with the company’s ISO processes.
  • Assisting with developing product training for sales staff.
Brackenheath Briticent:
Brackenheath Briticent are a market leading manufacturer of domestic, commercial and industrial LED lighting products and electrical equipment. As a key supplier within the electrical wholesale market, we have built a reputation based on high quality, reputable products, with brand pedigree reaching back over 100 years. We operate an annual profit share incentive scheme, whereby employees can earn uncapped bonus based solely on their performance.
If you feel qualified to perform the role, please send your CV and cover letter to James Willson: